Our complaints process

1. Acknowledgment: In the first instance you should contact me with any complaints. I will acknowledge your complaint in writing within 30 days of receiving it.

2. Investigation: I will review your concern thoroughly and without undue delay.

3. Update: I will keep you informed of the progress of the investigation.

4. Outcome: I will provide a clear, written explanation of the outcome and any actions taken.

5. Record-keeping: A secure record of this complaint will be kept for six years, in line with UK legal requirements.

Escalating your complaint

If you remain unhappy with my response, or believe your data rights have been violated, you have the right to lodge a complaint directly with the UK supervisory authority: